Customer Service
MAKING A PURCHASE
Browse our Wild Kiwi online store and add items you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to complete the order.
We accept payments via Paypal and Shopify Payments. All prices listed are in New Zealand dollars.
If you make a mistake in your order and you cannot correct it in the shopping cart, contact us and we will correct the mistake.
After receiving payment, Wild Kiwi will despatch your order within 1 - 2 working days. You will be informed by email that your order has been sent. If we are out of stock you will be notified when the style will be back in stock.
FREIGHT RATES
New Zealand
Orders over $79.95: FREE
Orders under $79.95: $10 per order
Deliveries within New Zealand can take up to 5 days after dispatch.
A signature will be required for NZ deliveries unless stated otherwise when placing your order.
Australia
Aussie Mate’s Rates: $20 per order
International
International Deliveries: $30 per order
Some international orders will incur import charges, duty and tax, to be paid by the recipient. This is a fee added by the receiver's local Customs Authority and is beyond our control.
INTERNATIONAL DELIVERY
DUE TO CIRCUMSTANCES AROUND COVID-19, STANDARD DELIVERY TIMES DO NOT APPLY. COURIERS ARE EXPERIENCING DELIVERY DELAYS DUE TO HIGH VOLUMES AND LIMITED INTERNATIONAL FLIGHTS. WE ARE CURRENTLY UNABLE TO GIVE YOU ACCURATE DELIVERY TIMES. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING.
PAYMENT
Credit Card:
We accept card payments through your PayPal account and Shopify Payments.
Internet Banking: AVAILABLE FOR NEW ZEALAND BANK ACCOUNT HOLDERS ONLY
Please submit payment to the following account, and put your name and/or order number as reference:
New Zealand: WESTPAC 03-1548-0033312-00
Damaged and Lost Goods
On receiving the goods please inform us within two working days if the goods have been damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
If you do not receive the goods within two weeks of delivery date send us an email and we will do a track and trace.
For the above quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Garment Incorrect Sizing
No problem. Return the garment to us with your address and the correct size you require. We will send it to you with no freight cost.
RETURNS
Return parcels via tracked postage to:
Pacific Collections Returns
9 Poturi Street
Tauriko
Tauranga 3110
New Zealand
Please keep a record of your return shipment until you have received your replacement or refund.
PRIVACY POLICY
Wild Kiwi does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
All online purchases with Wild Kiwi Clothing take place in a secure environment utilising the latest security technology.When the order is placed at our website, credit card numbers are encrypted to ensure your transactions with us are private and protected as they travel over the Internet. Your payment details are held in an encrypted format until we process your order.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
Online orders are processed using secure Hosted Payment page solutions from PayPal Your card is authorised and debited in real time, in an SSL secure environment. PayPal is committed to protecting the security of your data and use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that we are no longer able to supply a particular product for some reason.