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Customer Service

Customer Service

Making A Purchase

Making a purchase from Wild Kiwi Clothing could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. All products and their descriptions are updated and described to the highest point of accuracy. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payments via Paypal and Shopify Payments or New Zealand customers can pay via internet banking. Please note all prices are quoted in New Zealand dollars.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Delivery

After receiving payment for your order, Wild Kiwi will process your order and dispatch it to you within two days. You will then be informed by email that your order has been sent. If we are out of stock you will be notified when the style will be back in stock.

New Zealand
After dispatch delivery within New Zealand takes 1 - 3 days depending on where you live. Delivery is free throughout New Zealand.

 

Australia

Please ensure that you select Australia from ‘select shipping destination'. Our standard delivery fee for Australian orders is approximately $10 - $15 NZD per garment, depending on size and weight. After dispatch delivery to Australia takes 3 - 7 days.

International

International delivery takes between 4 - 10 days. Our standard delivery fee for International Orders is $15NZD per small garment (Embroidered and Graphic T Shirts, Kids T Shirts, Caps, Beanies etc.) and $30NZD per large garment (Jackets, Polar fleece etc). International orders may incur import charges, duty and tax, to be paid by the recipient.

Damaged and Lost Goods
On receiving the goods please inform us within two working days if the goods have been damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
If you do not receive the goods within two weeks of delivery send us an email and we will track it down.
For the above quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.


Payment

Credit Card:
We accept card payments through your PayPal account.

Internet Banking:
Please submit payment to one of the following accounts, and put your name and order number as reference:

New Zealand:   WESTPAC   03-1548-0033312-00

International:   IBAN (International Bank Account Number): 031548003331200
                            Swift Code: WPACNZ2W
NOTE: For International Bank Transfers please add another $20.00 NZD to your total as this covers the bank fee.

Guarantee

Wild Kiwi prides itself on its customer service and support. We personally stand by every one of our products. Our clothing is designed and produced with great care and attention to detail. We hope you will be delighted with your purchase. However if you are not 100% satisfied with your garment, please return it to us for a full refund or replacement.
                  
Anytime. Anywhere. Any Reason. Our Wild Kiwi Guarantee.


Returns

Wild Kiwi will happily refund the full value of the garments purchase price or do an exchange for the same value. With our 180 day right of return policy there are no exceptions. All we ask is that the item is returned to us unworn, in original condition and with all labels attached.

Return to:
Wild Kiwi
c/- Pacific Collections
9 Poturi Street
Tauriko Business Estate
Tauranga 3110
New Zealand
 
Please keep a record of your return shipment until you have received your replacement or refund.
For additional information on our return policies please contact us on +64 7 543 3313 or e-mail us at  enquiries@wildkiwiclothing.co.nz

Incorrect Sizing
No problem. Simply return the garment with your address and e mail. When we receive it we will send you the requested correct size.  

Faulty Products
If your garment is faulty, Wild Kiwi guarantees to replace it, including the freight cost. Before you return the garment please email us at enquiries@wildkiwiclothing.co.nz to tell us what is wrong with it and attach a photo as we may replace the garment without you having to return it. This will save both of us time and freight costs.
Please note that we may ask you to send the garment back to us before we send a replacement.


Privacy Policy

Wild Kiwi does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
 
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes


Security

All online purchases with Wild Kiwi Clothing take place in a secure environment utilising the latest security technology.When the order is placed at our website, credit card numbers are encrypted to ensure your transactions with us are private and protected as they travel over the Internet. Your payment details are held in an encrypted format until we process your order.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
 
Online orders are processed using secure Hosted Payment page solutions from PayPal Your card is authorized and debited in real time, in an SSL secure environment. PayPal is committed to protecting the security of your data and use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.

Terms of Trade
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that we are no longer able to supply a particular product for some reason.SaveSaveSaveSaveSave