Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. All products and their descriptions are updated and described to the highest point of accuracy. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from overseas, place your order and your card company will convert the transaction to your own currency.
We accept Visa, MasterCard and American Express.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Guarantee
Wild Kiwi Clothing is designed and produced with great care and attention to detail, and we hope you will be delighted with your purchase. However if you do wish to return your garment, it must be done within 30 days of purchase and we will refund or exchange it with no questions asked.
Returns
Goods returned to Wild Kiwi Clothing, including incorrect sizing, must be unworn and sent at your expense.
Faulty Products
If the product is faulty, we will refund or credit the cost of the return postage. Please email us at
enquiries@wildkiwiclothing.co.nz before you return the garment as we may require you to email us a photo of the faulty garment instead of returning it. This will save you time and postage costs
Delivery
After receiving payment for your order, Wild Kiwi will process your order and dispatch it to you within two days. You will then be informed by email that your order has been sent. If we are out of stock you will be notified when the style will be back in stock.
Normally for buyers within New Zealand, your order should arrive within three business days. International orders are generally received in under ten days.
Damaged and Lost Goods
On receiving the goods please inform us within two working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
If you do not receive the goods within two weeks of delivery send us an email and we will endeavour to track it down.
For the above quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
New Zealand
After dispatch delivery within New Zealand takes one to three days depending on where you live. Our standard delivery fee for orders is $5.00 per garment.
Australia
Please ensure that you select Australia from ‘select shipping destination. Our standard delivery fee for Australian orders is $10.00 - $50.00NZD depending on size and weight. After dispatch delivery to Australia takes five to eight days.
International
After dispatch, delivery for all orders outside of New Zealand and Australia takes seven to ten days. Our standard delivery fee for International Orders is $20.00 per small garment (T Shirts, Kids T Shirts, Hats, Beanies etc.) and $30.00 per large garment (Jackets, Polar fleece etc). Depending on size and weight postage can cost between $20.00 - $70.00NZD. International orders may incur import charges, duty and tax, to be paid by the recipient.
Payment
Credit Card:
We accept Visa and MasterCard through DPS and PayPal.
Internet Banking:
Please submit payment to one of the following accounts, and put your name and/or order number as reference:
New Zealand: WESTPAC 03-1548-0033312-00
International: IBAN (International Bank Account Number): 031548003331200
Swift Code: WPACNZ2W
NOTE: For International Bank Transfers please add another $20.00 NZD to your total as this covers the bank fee.
Size Guide
Privacy Policy
Wild Kiwi do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes
Security
All online purchases with Wild Kiwi Clothing take place in a secure environment utilising the latest security technology.When the order is placed at our website, credit card numbers are encrypted to ensure your transactions with us are private and protected as they travel over the Internet. Your payment details are held in an encrypted format until we process your order.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
Terms of Trade
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that we are no longer able to supply a particular product for some reason.
Contact Us
Wild Kiwi Clothing is distributed by Pacific Collections in New Zealand
Head Office:
Wild Kiwi Clothing
c/- Pacific Collections
9 Poturi Street
Tauriko Business Estate
Tauranga, 3110
New Zealand
Phone: + 64 7 578 6494
Fax: + 64 7 578 6477
Email: enquiries@wildkiwiclothing.co.nz
Website: www.wildkiwiclothing.co.nz
